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Hartford Public Library Complaint Hotline

Hartford Public Library has contracted an experienced, independent third-party company – MAP Communications -- to operate a confidential, anonymous reporting messaging center.

Complaint Procedures

The Hotline Service includes a toll free number for concerned employees, volunteers and Board members to call at any time. Trained communications specialists will staff this service 24 hours a day, 7 days a week

Calls are answered with a pre-recorded message informing callers that a protocol of confidentiality for both reported data and caller identity are in place. The independent and objective third-party operator will ensure the caller’s location will not be traced, and any form of retaliation for submitting a report will not be tolerated. Callers are protected under whistleblower protection laws.

A trained communication specialist employed by MAP Communications will ask a series of questions to assist the caller in sharing and documenting as much information as possible. 

All callers will have the option to remain anonymous. Independent hotline staff will record the specific information regarding the issue over the phone, or it can be provided via the website link provided above. A case number will be assigned concluding each report submitted. Callers will be asked to call back within 10 to 14 days for possible follow up questions. This reporter-initiated feedback system keeps the caller’s identity secure and gives the investigating team the tools necessary to complete a reasonable investigation and follow up while protecting the privacy of the person reporting. 


Whistleblower policy